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Pinned file shortcuts opening as background

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Chris Salvian
49 discussion posts
Hello,

Ever since upgrading to 10.1 Beta 4, when I click on the shortcut to a PDF file that I have pinned to my secondary taskbar, it now tries to open the application as a background process and never opens the file. Acrobat is then frozen from opening any other files through any other means until I force-close the applciation, then it will work fine again until I click on one of the shortcuts on my taskbar.

This only seems to happen with PDF files. I've tried with DWG and JPG files and they work fine.

I'm not sure what to do to fix this. Please help.

Chris
• Attachment [protected]: Screenshot 2023-06-21 182629.png [121,698 bytes]
Jun 22, 2023  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Can you right click the pinned item and select "Edit this pinned Item", and then send me a screenshot of the window that appears?
Jun 22, 2023  • #2
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Chris Salvian
49 discussion posts
Here you are.
• Attachment [protected]: Screenshot 2023-06-22 091118.png [398,314 bytes]
Jun 22, 2023  • #3
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Could you send over a screenshot of the "Edit" window on the one you're trying to open?
Jun 23, 2023  • #4
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Chris Salvian
49 discussion posts
That is the screenshot of the edit window. I just moved it onto my main monitor to take the screenshot since the monitor it opens on is vertical and everything gets cutoff.
• Attachment [protected]: Screenshot 2023-06-23 093432.png [342,093 bytes]
Jun 23, 2023  • #5
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
If you highlight them item and click the "Edit" button on the side, does it show a window that looks like this?
• Attachment: Taskbar Edit Shortcut.png [23,858 bytes]
Taskbar Edit Shortcut.png
Taskbar Edit Shortcut.png
Jun 23, 2023  • #6
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Chris Salvian
49 discussion posts
No becuase it's a shortcut to a file directly not to the executable. It was working fine up until the last update.
Jun 23, 2023  • #7
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Ah gotcha, we did make some changes in Beta 4 to Adobe but I can't seem to reproduce this on my end. Could you send me over a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Jun 23, 2023  • #8
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Chris Salvian
49 discussion posts
Here you are....it was at 4:13pm today.
• Attachment [protected]: DisplayFusionDebugInfo.zip [102,478 bytes]
Jun 25, 2023  • #9
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Chris Salvian
49 discussion posts
FYI...I just replicated the error by pinning a PDF file to monitor 3, so it's not just the vertical monitor that has the issue.
Jun 26, 2023  • #10
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Do you have Adobe set as your default reader for PDF files in Windows? What version of Adobe are you running as well?
Jun 27, 2023  • #11
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Chris Salvian
49 discussion posts
Yes it is the default. As I said, this was working just fine up until a recent update.
• Attachment [protected]: Screenshot 2023-06-27 082946.png [11,106 bytes]
Jun 27, 2023  • #12
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Chris Salvian
49 discussion posts
Also, the shortcuts work just fine if Acrobat is already running. The error occurs when Acrobat isn't running and I click on the shortcuts.
Jun 27, 2023  • #13
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
If you pin the Adobe.exe directly, does that launch fine?
Jun 28, 2023  • #14
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Chris Salvian
49 discussion posts
No it doesn't run. Here's the parameters the shortcut used when I pinned it.
• Attachment [protected]: Screenshot 2023-06-30 102751.png [59,040 bytes]
Jun 30, 2023  • #15
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Interesting, if you wipe the command line argument box and save that, does it launch correctly?
Jul 4, 2023  • #16
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Chris Salvian
49 discussion posts
Yes, then it works fine.
Jul 4, 2023  • #17
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Thanks for confirming, it might be doing something similar when a file is pinned directly. We'll take a look into this and let you know if we have anything further on it going forward.

You can roll back to beta 3 if you would like with this link: https://www.binaryfortress.com/Data/Download/?Package=displayfusion&Beta=1&Log=0
Jul 4, 2023  • #18
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Chris Salvian
49 discussion posts
That link you sent me was for Beta 4, but reinstalling seems to have fixed it. How odd.
Jul 4, 2023 (modified Jul 4, 2023)  • #19
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
That's really strange, if it comes back just let us know
Jul 4, 2023  • #20
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Chris Salvian
49 discussion posts
Will do. Thanks for the help.
Jul 4, 2023  • #21
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Chris Salvian
49 discussion posts
Quote:
That's really strange, if it comes back just let us know


Hey Owen. Looks like its come back again :x
Sep 14, 2023  • #22
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Strange I still can't seem to reproduce it here. Could you send me an updated copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Sep 15, 2023  • #23
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Chris Salvian
49 discussion posts
Quote:
Strange I still can't seem to reproduce it here. Could you send me an updated copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached


Here you are. I'm not sure what the file shows, but I tried opening the PDF link on the toolbar (which didn't work) and then was able to open the OneNote link.
• Attachment [protected]: DisplayFusionDebugInfo.zip [310,061 bytes]
Sep 15, 2023  • #24
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Did it just start happening after updating to 10.1.1?
Sep 18, 2023  • #25
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Chris Salvian
49 discussion posts
Quote:
Did it just start happening after updating to 10.1.1?


Yes, I think so.
Sep 18, 2023  • #26
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Can you roll back to 10.0 and see if that fixes it? You can grab the download link on this page: https://www.displayfusion.com/OldVersion/
Sep 19, 2023  • #27
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Chris Salvian
49 discussion posts
Quote:
Can you roll back to 10.0 and see if that fixes it? You can grab the download link on this page: https://www.displayfusion.com/OldVersion/


That fixed it.
Sep 19, 2023  • #28
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Could you send me another debug log from 10.1.1? Here are the steps again:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Sep 22, 2023  • #29
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Chris Salvian
49 discussion posts
Here you are...it was 9:34 pm.
• Attachment [protected]: DisplayFusionDebugInfo.zip [192,075 bytes]
Sep 26, 2023  • #30
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Was that log sent from v10.1? The troubleshooting info reads 10.0
Sep 29, 2023  • #31
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Chris Salvian
49 discussion posts
Quote:
Was that log sent from v10.1? The troubleshooting info reads 10.0


This is what you had me reinstall.
• Attachment [protected]: Screenshot 2023-09-29 092602.png [72,867 bytes]
Sep 29, 2023  • #32
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Could you send over a log from the version that's broken? I believe that's 10.1.1
Oct 2, 2023  • #33
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Chris Salvian
49 discussion posts
Quote:
Could you send over a log from the version that's broken? I believe that's 10.1.1


That was the first debugging info I sent in.
Oct 3, 2023  • #34
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
That log doesn't show any lines from Adobe launching, could you try sending another?
Oct 3, 2023  • #35
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