Bluetooth icon in tray appearing all black?

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Mike Teruel

26 discussion posts

Anyone else seeing the system tray bluetooth icon appear all black in DF taskbars?

Sep 1, 2023 • #1

Could you send me a copy of your troubleshooting info? Here are the steps:

Open the Settings > Troubleshooting tab
Click the "Export Info to File" button
Reply with the file attached

Sep 5, 2023 • #2

Mike Teruel

26 discussion posts

How do I PM you the file?

Sep 5, 2023 • #3

You can email it directly via the Help > Contact Us page, or you can attach it here. Attachments will be protected by default.

Sep 5, 2023 • #4

Mike Teruel

26 discussion posts

Ah, the file is attached.

• Attachment [protected]: DisplayFusionDebugInfo.zip [43,362 bytes]

Sep 5, 2023 • #5

Thanks for sending that over. We currently don't support the bluetooth icon on DisplayFusion taskbars in Windows 11, I think it's only appearing because you have Start11 installed. I would guess there's a setting somewhere in there that's causing it to turn black as well.

Sep 6, 2023 • #6

Andrew43311

4 discussion posts

I also have a black bluetooth icon. Win10 (the problem was observed on previous versions of the program)

Sep 6, 2023 • #7

Could you send me a copy of your troubleshooting info as well?

Sep 7, 2023 • #8

Andrew43311

4 discussion posts

Quote:

Could you send me a copy of your troubleshooting info as well?

upd: I forgot to turn on bluetooth so that the bluetooth icon would be detected in the logs. Added a new file.

• Attachment [protected]: DisplayFusionDebugInfo.zip [46,874 bytes]

Sep 8, 2023 (modified Sep 8, 2023) • #9

I've been playing around with this on my end but I can't seem to reproduce it. Could you send over a screnshot of what it looks like?

Sep 18, 2023 • #10

Mike Teruel

26 discussion posts

Quote:

I've been playing around with this on my end but I can't seem to reproduce it. Could you send over a screnshot of what it looks like?

• Attachment [protected]: Bluetooth_Black.jpg [5,726 bytes]

Sep 18, 2023 • #11

Andrew43311

4 discussion posts

Quote:

I've been playing around with this on my end but I can't seem to reproduce it. Could you send over a screnshot of what it looks like?

Screenshot in file

• Attachment: 3.png [160,996 bytes]

3.png

Sep 18, 2023 • #12

Could you send me over a debug log? Here are the steps:

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue (restarting DisplayFusion should prompt a taskbar reload) and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Sep 21, 2023 • #13

Andrew43311

4 discussion posts

Quote:

Could you send me over a debug log? Here are the steps:

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue (restarting DisplayFusion should prompt a taskbar reload) and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

I did everything according to the instructions, but I didn’t understand what time I needed to mark. I did this at 8:49 pm computer time

• Attachment [protected]: DisplayFusionDebugInfo.zip [248,560 bytes]

Sep 21, 2023 • #14

Thanks for sending that over. This is difficult to fix without being able to reproduce it locally, but we have some changes coming for v11 beta 1 that might fix this up. We'll let you know once we have a new beta to test out.

Thanks!

Sep 28, 2023 • #15

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Bluetooth icon in tray appearing all black?